IT Support Engineer

In this role you will be responsible for handling system administration, workplace and user management and providing onsite support.

Key responsibilities;

• provide first and second-line onsite IT support to end users (both functional and technical issues)
• support employee onboarding and offboarding;
• collaborate with external IT vendors;
• follow up on open support tickets;
• set up and troubleshoot meeting rooms and audiovisual equipment to ensure smooth meeting experiences;
• maintain accurate records of support tickets in the ITSM tool;
• take a proactive approach to identifying and resolving potential IT issues;
• prioritizing tasks (based on urgency and business impact);
• collaborate with the IT team in several IT projects.

We are looking for someone with;

• minimum of 3 years of experience providing first and second-line onsite IT support;
• bachelor’s degree or equivalent;
• strong technical skills across Microsoft 365, Windows OS, Microsoft Azure, Apple iPhones;
• excellent command of English (written and spoken);
• strong interpersonal and communication skills, with the ability to support users at all levels;
• excellent organizational and administrative skills;
• ability to work independently and manage priorities;
• strong problem-solving and analytical mindset.

Salary around 55-60K per year, excl. secondary benefits (bonus, full pension contribution, travel allowance). The position is fully office-based (five days per week).