Technical Support Specialist

Alfen is both the core and the linking pin of the electricity grid, providing transformer stations, energy storage systems, charging stations for electric vehicles as well as a range of other products and services. With its broad array of products developed in-house and considerable experience as a systems integrator, Alfen is building the electricity grid of the future: reliable, sustainable and innovative.

Your workplace is located in Almere, but working from home is and remains possible. They have a modern and informal work atmosphere and embrace hybrid working. You will have the opportunity to show leadership and contribute to a healthy and safe workplace, with attention to the environment. At Alfen they offer challenging projects, an innovative working environment and plenty of opportunities!

You are in contact with end-users, mechanics and customers to analyse complex customer service tickets of our electric charging stations. Your day-to-day work will include:

• Telephone technical support to customers, end users and mechanics;
• Analyzing complex customer service tickets escalated by local technical support team;
• Initial review and follow up on tickets escalated to Level 3;
• Tracking products with an active quality issue (NCP);
• Processing back office integration requests;
• Rolling out field testst for the purpose of firmware releases;
• Supporting Improvement Engineers in their daily tasksk;
• Translating incidents into problems;
• Making improvement proposals of products and processes;
• Discussing operational kpi with customers;
• Administrative recording of calls and orders.

For a good match, we are looking for a Technical Support Specialist with a proactive and service-oriented attitude. You are decisive, analytical and quality oriented.

Furthermore, we would like to see in your CV that you:

• Have completed Bachelor or Master with an affinity for technology;
• Have demonstrable experience in a similar position where service (in addition to delivering quality) is of paramount importance;
• VOP NEN 3140;
• Proficiency in English language, both verbally and in writing.

An independent and responsible job with room for personal input, new ideas, initiatives and entrepreneurship. Alfen is a fast-growing company that has a clear focus on conquering the market and is focusing on the energy transition. All this in a pleasant, open and informal working atmosphere, where activities are part of Alfen's culture in addition to work. You can think of an (online) escape room or fun quiz with accompanying snacks, a bowling evening, a visit to the Almere City matches, mudflat hiking, and more.

It goes without saying that we offer you suitable employment conditions with a competitive salary, a phone, a laptop and you are entitled to 27 vacation days + 13 ADV per year. We also think it is important that you can relax regularly. In addition, you have driven colleagues who are willing to share knowledge and we give you opportunities to develop as a professional.