Technical Fraud Consultant

In this position, you will manage technical implementation projects and post-implementation activities for a fraud detection solution (especially for clients in the financial sector).

Responsibilities

• develop detailed implementation plans with business and technical requirements, specifications, scope, resources, timelines, and deliverables;
• coordinate with internal teams, such as sales, product development, and DevOps, to ensure a seamless implementation process;
• communicate with customers to understand their needs and tailor solutions accordingly;
• align internal and external resources to deliver solutions in line with the implementation plan;
• build strong customer relationships, particularly with key stakeholders;
• manage customer expectations and provide regular updates;
• identify risks early and proactively develop mitigation strategies;
• provide training and workshops to support customers during the implementation;
• monitor project milestones to ensure timely and budget-conscious delivery, making adjustments;
• coordinate technical requests and resolve any issues;
• oversee the post-implementation environment to ensure the solution functions as intended;
• gather and analyze feedback to continuously improve the implementation process;
• document best practices and lessons learned to refine future implementations;
• share insights with product development to identify customer needs and potential enhancements;
• develop supporting materials, such as user guides and FAQs;

We are looking for someone with;

• proven experience in successfully implementing enterprise software projects in customer-facing roles;
• strong technical background and hands-on experience with digital technologies;
• proficiency with JIRA, Confluence, and JIRA Service Management;
• familiarity with software development processes, solution design, and system integration principles;
• experience deploying solutions on cloud platforms (AWS, Azure, GCP);
• ability to manage multiple projects and stakeholders simultaneously.
• customer-oriented approach and excellent listening skills.
• strong analytical and problem-solving skills.
• excellent verbal and written communication skills.